AAron Metcalfe

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------ About Me ------

I am a graduate from Northumbria University where I studied Computer Networks and Cyber Security Bsc, obtaining a 2:1. Prior to this I was a student at Hartlepool Sixth form college studying BTEC Level 3 Media and BTEC Level 3 IT. Since I can remember I have always been interested in computers and technology which has led me to build my own PCs as well as learn different coding languages such as JavaScript and C++. This has caused me to watch numerous documentaries on ethical hacking and computer networks sparking my interest in working within the ICT industry. In my free time I enjoy gaming with my friends on my PC along with spending time with my friends, family, and dog. I also enjoy going to the ice rink to either skate or play ice hockey, which I was lucky enough to play for the university team. Not only do I enjoy ice hockey, but I am also a rugby fan and have played since I was 15. DIY has also played a major part in my life and this has led me to rebuild a motorbike during summers aways from university.

------ Work History ------

IT Technician -- school -- june 2023 -- current

Answering calls
Diagnostic of IT problems / fixes
Active directory
Responding to tickets

NECS IT 1st Line support -- september 2022 -- march 2023

First line customer support
Answering calls
Diagnostic of IT problems / fixes
Active directory
Helix – ticket logging
Escalating call to correct team if needed

HeadDoor Supervisor 2020--Current

During my time as a door supervisor i have gained vital experience in customer service and team leading this has lead me to become a head door supervisor. This role requires me to be able to lead a team of door supervisors and ensure that the venue is safe and the customers are happy. This role has also allowed me to develop my communication skills and problem solving abilities.

Door Supervisor 2018--2020

During my break between sixth form and university I did my SIA licence and since I have worked as a door supervisor. This job requires me to be friendly and fast thinking however requires me to ensure I am always professional. Although I have changed firm, I am still managing a door which I have been stationed at for the past 18 months. This has led me to develop a good relationship with the bar staff and clients. Not only has this job allowed me to develop my communication and listening skills but also problem solving. Whilst I have been stationed mainly on one door, I have previously worked other venues as well as being a street warden during the pandemic, providing me vital networking skills.

NCS - National Citizen Service

NCS has played a big part of my life since graduating from the programme myself in 2015. Following graduation, I was asked to be part of the NCS North East Regional Youth Board. This allowed me to voice my opinions on the NCS programme to influence future programme. The highlight of this was not only making a difference to thousands of teenagers lives across the North East by ensuring each programme was the same but also being invited to the house of lord to explain what NCS meant to me, when the NCS bill was being passed through parliament. Volunteering eventually led me to a job within a local delivery partner which allowed me to assist a team leader in the delivery of activities for a group of participants, having an impact on their lives.

------ Educational and Qualifications ------

University

Graduate of the University of Northumbria at Newcastle in cyber security and networking with a 2:1,
some of the modules I studied are listed below.

Year One

Introduction to Computer Security and Forensics
Network Technology 1
Operating Systems Fundamentals
Web Technologies
Computing Fundamentals
Programming 1

Year Two

Network Technology 2
Advanced Operating Systems 1
Principles of Digital Security and Forensics
Applied Programming
Security Case Project
Human Factors in Cyber Security

Year Three

Individual Computing Project
Wireless Networks and Security
Advanced Operating Systems 2
Web Application Integration
Network Technology 3

College

ICT - Pearsons BTEC Level 3 Diploma in ICT (QCF) with Double grade Distinction Distinction
Media - Pearsons BTEC Level 3 Cert in Creative Media Production

Subject	Grade
Communication and Employability skills for IT	Pass
Computer Systems	Distinction
Organisational Systems Security	Merit
Event Driven Programming	Distinction
Procedural Programming	Distinction
Computer Game Design	Merit
Information Systems	Distinction
Project Planning with IT	Pass
DataBase Design	Distinction
Computer Systems Architecture	Distinction
Data Analysis and Design	Distinction
SpreadSheet Modelling	Pass
Pre-production Techniques For Creative Media	Pass
Communication Skills for Creative Media	Pass
Film and Video Editing Techniques	Merit
Single Camera Techniques	Merit

School

Secondary School Grades

Subject	Grade
Mathematics	C
English Literature	C
English Language	C
Geography	C

------ Contact Me ------

If you would like to contact me please use the details below.
Email: [email protected]
Mobile: 07850130249